Returns & Exchanges

At Onggi, we stand behind the quality of our artisanal fermented foods and pantry staples. While we cannot accept returns on perishable items for safety reasons, we are committed to resolving any issues with damaged or incorrect orders promptly.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately check your package for any signs of damage or leakage that may have occurred during transit.

• 2.
  Document Issues

  If your items are damaged or incorrect, take clear photographs of the product and the shipping label within 48 hours of delivery.

• 3.
  Contact Support

  Email our team at [email protected] with your order number and the photos you captured to initiate a claim for a refund or replacement.

• 4.
  Resolution

  Once reviewed, we will process a store credit, refund, or ship out a replacement for your damaged goods at no additional cost to you.